CLCR-4-13

International Shipping Policies

All of the items from our eCommerce store (ClearPath, ClearPath accessories, and power supplies) can be shipped to a number of selected countries outside of the United States. To see if we currently ship to your country, check the drop-down menu in the "Calculate Shipping Cost" box in the shopping cart or the Country drop-down menus on the Checkout page. Products shipped internationally may take up to two more days to ship due to extra processing time, but we will do our best to ship small quantities within three days.

For more information about Teknic’s international shipping policies and capabilities, please see the International Shipping FAQs page. Additionally, you can fill out our contact form or call us at +1 585 784 7454 for information about our OEM-direct sales channel and other options that may be available to you.

IMPORTANT: Additional charges not included in Teknic's shipping charges
Teknic's international shipping charges include express air transportation, brokerage fees, and clearance entry fees, but your destination country may charge you import duties (tariffs) and/or taxes and other fees for the products you import from Teknic. These charges are not included and must be paid by you upon receipt of your shipment. Unfortunately, we cannot calculate what your additional charges may be because customs and taxation policies vary widely from country to country. As a general guideline, the European Union duty rate for ClearPath motors is 2.7%; the global average import duty rate is about 4%; rates of 8-12% are not uncommon; and a few countries are higher. For exact details, please contact your destination’s customs office or visit their official website.

The tariff codes for the products available on our website are as follows:

Where to Enter a VAT (Value Added Tax) Registration Number:
During checkout, you can add "VAT:" followed by your VAT Number on the second address line. If you already have a second line in your address, you can put the VAT Number in the same line after a "/" symbol.

For example:

• • If you are located in the United Kingdom, you might write: "VAT:GBGD999"
• • If you have a second address line, you might write: "Suite #9 / VAT:GBGD999"

Lead Time/Shipping Info

• We will ship the first 5 pieces of each part number within 3 business days (up to 5 days for international orders)
• We will ship any balance on your order within 3 weeks
• We will send you an email with tracking information when your order ships
• To determine your transit time for “Ground” shipping within the U.S., see the UPS map below
• Your delivery arrival date = Ship date + transit time
• International customers, please read our International Shipping policies.

Can Teknic ship my order in less than 3 days?

Possibly.

Teknic is able to promise that any part number ordered from the web will ship within three business days. We are able to promise this because we keep a stock of semi-finished assemblies. Your order is what triggers the final assembly, full test, and shipment of that specific product. This production method allows Teknic to promise a consistent, short lead time for any one of almost a thousand unique part numbers.

Depending on the exact manufacturing and order details, we may be able to build the order in less than three days. If that's the case, we won't hold off from shipping earlier. We just can't promise to ship anything in less than three business days. (And remember to add the shipping transit time to estimate the actual arrival date of your order.)